A unique, comprehensive online service is offered by the Pilakoutas Group.
This new initiative, allows customers to ask and find out everything about the car of their choice, or anything else they might be interested in. How? By visiting www.pilakoutasgroup.com.cy, they can chat with an operator, who will immediately respond to any questions. Furthermore, customers may at any time request a catalogue, or even schedule a test drive, if required.
The Pilakoutas Group is the first in the local automobile industry to offer digital communication and messaging via Live Chat, by which the customer enjoys peronalized support in real time, wherever he or she may be. The new service sets the standard for online customer service in the automobile industry, for the entire range of the Group’s brands.
In line with the needs and trends of the digital transformation era, Pilakoutas Group has also launched, recently, the Virtual Tour service, https://www.pilakoutasgroup.com.cy/virtual-tour which offers an exciting experience of a virtual visit to its showrooms, starting with the BMW showroom in Limassol. Through this service, the user becomes part of a different interactive experience, so realistically, giving the feeling of physical presence at the virtual showroom.
The goal of the Group’s Digital Transformation strategy is to offer consumers more channels and opportunities for communication, and to adapt into changing buying trends and technological advances.
Nevertheless, showrooms are still at the heart of the sales process. Furthermore, many customers prefer a personal touch and guidance at various stages of the process.
The opportunity for multiple communication channels (webchat, telephone, or email) enhance the viewing experience and are available from 8am to 12pm.