For a second year the Hellenic Bank CCC receives distinction for the high level of services it offers
The excellent level of services offered by the Hellenic Bank Customer Contact Center (CCC) was confirmed for yet another year by receiving the annual International Standards certification ISO 18295-1. In this way, our CCC remains the first Contact Center of a financial organization in Cyprus, which holds this certification.
ISO 18295-1 is a new international standard, with specific requirements for customer contact centres to improve the robustness and efficiency of the customer service provided. By obtaining this certification, Hellenic Bank’s Customer Contact Centre reaffirms the high level of service offered, the fast and reliable customer-centric approach verifying the Bank’s customer-focused strategy and its commitment to continue to offer even more personalised services to respond to demanding customer expectations.
Our experienced and specialised team offers fast and superior service to our existing and potential customers, which includes, among others, customer guidance on the use of Hellenic Bank’s digital channels, informing and providing details related to bank accounts, cards and information related to new and existing products. By making a single phone call, customers can order a new debit card or offer suggestions and feedback, which are always welcome. The complete list of services offered by the CCC can be found on Hellenic Bank’s website https://www.hellenicbank.com/portalserver/hb-en-portal/en/about-us/contact-us/contact-us/ccc
Contact Hellenic Bank’s CCC for fast and simple assistance by calling 8000 9999 (free local calls) or to 22500 500 (from abroad), as well as via email at contact@hellenicbank.com or connect with us on social media and send us a direct message (Facebook, Instagram, Twitter).
